The personal data, optional and mandatory, that you need to provide when you enter the website or register for various applications related to services or products provided by VECHRO and any additional personal data requested at a later stage, collected, processed, transferred, stored and are used by VECHRO in its capacity as controller, as well as by service providers including personal data processors and service providers as described below.
2. What kind of personal data do we collect about you?
When you register or use our website or any of our services, you are required to provide certain personal information (such as your first and last name, email address, password, etc.) by filling in the fields specified as required on the login form of the login page (login) or document.
You will also be asked to provide personal information for specific purposes, such as when making a reservation through our Call Center, which may include:
- Contact information such as your name, mailing address, email address and phone number.
- credit card number or other payment account number, billing address and other payment and billing information ("Payment Information")
- electronic user account details, profile information or password
- files and copies of your mail if you contact us.
- information necessary to meet specific requirements (eg health conditions requiring specific colors)
- information about products purchased.
- and in limited cases, customer credit information.
We may collect personal information from a variety of sources, such as:
- via the Website
- through detention centers and telephone calls
- through social media and brand channels (e.g. Facebook, Instagram).
- or when you provide them to us voluntarily
The provision of your sensitive personal data is optional and you will still be able to use the site and all its features. We may also use the information you have given us to contact you from time to time to provide you with important information, required notices and marketing offers, provided you give us your immediate consent to our specific request , noting that you can opt out at any time by sending an email to [email protected].
By accepting our services and products and using our website, you give us your express consent to the collection, processing, use and storage of your personal data in accordance with applicable laws and this agreement.
3. Connected services
4. Purposes of processing.
We collect, process, use and store your personal data:
- To verify your information from us when you link to our sites
- To fulfill your purchase or information requests and revoke your preferences and your registration information.
- To provide our services to you
- To evaluate and obtain data for administrative and other communication purposes and to operate and improve the quality and efficiency of our services and our websites related to the operations of VECHRO
- To allow you to comment on content and participate in online games, contests or rewards programs
- To send you (via email, SMS, phone, chat and social media),
- with your prior consent, offers, promotions and other commercial announcements regarding the Company's Services.
- For compliance with applicable law.
- To support IT purposes.
- To support business processes.
5. Data sharing and transfers
5.1. Your personal data is collected, stored and processed by VECHRO exclusively for the purposes of providing our services to you, in accordance with applicable laws.
a) where required or approved by law,
b) where required in order to provide you with services requested by you, in which case you will be deemed to have given your consent
c) if your order has been paid by a third party we will provide billing information to the party who made the payment;
d) if you failed to pay due amounts.
5.2. We may also disclose information provided by the user or collected automatically:
To government or other competent authorities, where required by applicable law to comply with any court order or other legal obligation, or to respond to a government request.
When we believe in good faith that disclosure is necessary to protect our rights or property, your safety or the safety of others, or to investigate theft or fraud.
With service providers and personal data processors, which we use to provide and improve our services and support our business.
For the purposes of special programs, according to the more specific terms and conditions, if / when you choose to participate.
With our suppliers and third parties to deliver our goods and provide our services to you, storing and processing data or sending e-mail. We ask these third parties to protect your personal data by taking reasonable security measures and to restrict their use only for the purposes for which we have provided them. This security policy does not describe the collection, use or disclosure of information by third parties you contact about services related to ours that you should be aware of in connection with their own security policies.
5.4. Service Providers: We rely on third parties to provide services and products on our behalf and may share your personal information with them, as appropriate. In general, our service providers are required by law to protect your personal information and are not permitted to use or share your personal information unless required by law.
6. Data retention period.
We will retain the data provided by the users for as long as you use our site and for a reasonable period thereafter, in order to fulfill the aforementioned purposes or to comply with applicable laws or restrictions or terms of this Policy. We will retain the information that is automatically collected for up to 5 years and then can be stored in an unrecognizable summary form.
We take appropriate technical and organizational measures to reasonably protect your personal data from unauthorized and unauthorized access and processing or accidental loss, destruction, damage, theft, use or disclosure.
Your personal data is processed by both electronic and manual means and is protected by appropriate security measures, taking into account the latest technology, implementation costs and the nature, scope, context and purpose of the processing as well as different opportunities and the severity of the risk to the rights and freedoms of individuals. Specifically, the Company uses appropriate administrative, technical measures, personnel measures, and physical measures aimed at protecting the personal data in its possession from loss, theft and unauthorized use, disclosure or modification.
The security and safety of your information is also up to you. In the event that we have given you or that you have chosen a password to access the services through our website, you are responsible for maintaining the confidentiality of this password. We ask that you do not share your password with anyone else.
We make every effort to ensure the safest possible use of our website. (It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please note this when requesting information or sending us forms via e-mail. We recommend that you do not include any confidential information information (eg credit card information) when you use email. For your own protection, our email responses to you will not contain any confidential information).
10. Your rights
According to applicable laws, you have the right to information, access, correction, obstruction and / or request for deletion and objection to the processing, to withdraw your consent at any time, without affecting the legality of the processing by consent before the withdrawal of the complaint to the supervisory authority (Hellenic Authority for the Protection of Personal Data) and to the portability of the data, in relation to the processing of your personal data.
If you have any questions about your privacy during the use of our websites and / or services and / or our Applications or if you wish to exercise your rights, please contact us by email at [email protected]
11. Your consents.